Canberra Cat Vet's Mission:
- To provide excellent, trustworthy care for cats and clients, in a supportive and compassionate workplace.
Canberra Cat Vet's Vision:
- We aspire to be a leading cat clinic known for our exceptional client care and advanced facilities, where a highly professional team delivers excellent veterinary services. Our practice is a respectful, compassionate, and supportive workplace that values everyone, promotes emotional wellbeing, and fosters a culture of continuous learning, teamwork and client satisfaction
Canberra Cat Vet’s Values:
- Respect
- Sense of humour
- Reliability
- Trust
- Kindness
- Communication
CCV Team Code of Conduct
We respect and highly value our Canberra Cat Vet clients, their families, and most importantly, their cats. Cats are our life!
As a valued client, you can expect that your CCV team will:
- Align with Canberra Cat Vet’s Accountable Behaviours
- Address you respectfully and commit to an environment free of discrimination. We don’t judge; we only want the best for your cat, no matter who you are.
- Stay on time to the best of our ability. We aim for less than a 10 min wait. Where this is not possible, we will endeavour to keep you updated on time frames and informed of your options, or we may have one of our highly trained nurses begin your consult.
- Work with you to assess your options if you are experiencing financial difficulty. We aim to be flexible.
- Provide an estimate (for your approval and signature) before commencing any treatment or procedure. We aim to be transparent and to always communicate costs when humanly possible. If things change, we will update you.
- Provide recommendations regarding the health and well-being of your cat/s and work collaboratively with you.
- Be aware of the referral process where your cat/s may require specialised care. We are not specialists. Our veterinarians are GPs with a particular interest, further education, and certification in all things feline. We will only perform a test, procedure or surgery that we feel competent in.
- Abide by the Australian Veterinary Association Members Code of Professional Conduct and the ACT Animal Welfare Act 1992 in conjunction with all other relevant laws and regulations.
- Care for our own health and well-being to provide the gold standard support and excellence that you expect from us.
- Treat your cat/s as if they are our own. We know they are your family.
- Commit to ongoing learning, development and improvement in order to uphold our Mission.
- Be honest and express this kindly. We are here for your cat.
- Ensure that your personal information is kept confidential.
- Always act in the best interest of your cat/s. We advocate for cats as they can not
advocate for themselves.
